Eagle Mart
Return Policy
Eagle Mart accepts eligible return requests for damaged, incorrect, expired, or quality-affected items according to product category and order status.
Return eligibility
Returns are generally available for eligible products after delivery when the issue is reported with accurate order and item details.
Non-returnable items
Opened, consumed, tampered, hygiene-sensitive, temperature-sensitive, or perishable items may not be returnable unless damaged, expired, or incorrectly delivered.
How to request a return
Go to My Orders, choose the delivered order, select the item or full order, add the reason, and submit the request.
Review process
The Eagle Mart team reviews each request and may approve, reject, or ask for more information based on order and product details.